1. How do I place an order?

• To place an order, simply browse our website and add your desired items to the shopping cart. Once you've finished shopping, proceed to checkout, enter your shipping and payment details, and confirm your order.

2. What payment methods do you accept?

• We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are processed securely to ensure your privacy and security.

3. How long will it take to receive my order?

• Delivery times may vary depending on your location and the shipping method selected. Typically, orders are processed and shipped within 1-3 business days, and delivery can take anywhere from 5-15 business days.

4. Can I track my order?

• Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order.

5. What is your return and exchange policy?

• We offer a 30-day return and exchange policy. If you are not satisfied with your purchase for any reason, you may return the item(s) in their original condition for a refund or exchange. Please refer to our Returns & Exchanges policy for more details.

6. Is my personal information secure?

• At ShoppingMad.com.co, we take your privacy and security seriously. We use advanced encryption technology and secure servers to protect your personal information and ensure a safe and secure shopping experience.

7. How can I contact Customer Service?

• If you have any questions, concerns, or need assistance, our Customer Service team is here to help! You can reach us via email at support@shoppingmad.com.co or through our Contact Us page.

8. Do you offer international shipping?

• Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.